Privacy Policy

Privacy Policy

Vaahi Bazaar values your privacy and is committed to protecting your personal data.

Information We Collect

1. Name, phone number, email address
2. Delivery address
3. Payment details (secured via third-party gateways)

How We Use Your Information

1. To process orders and deliveries
2. To improve user experience
3. To send updates, offers, and notifications

Data Protection

1. We implement industry-standard security measures.
2. Your data is never sold to third parties.

Cookies

1. We use cookies to enhance browsing experience.

Third-Party Services

1. Payments and analytics may involve trusted third-party providers.

Your Rights

1. You can request data access, correction, or deletion anytime.

Shipping Policy

Delivery Areas

1. Vaahi Bazaar currently delivers within selected service areas.

Delivery Time

1. Standard delivery: 30–120 minutes
2. Scheduled delivery slots may be available.

Delivery Charges

1. Charges may vary based on location and order value.

Delays

1. Delivery times may vary due to weather, traffic, or high demand.

Order Tracking

1. Customers can track orders in real-time through the app.

Failed Delivery

1. If delivery fails due to incorrect address or unavailability, re-delivery charges may apply.

Return Policy

Due to the perishable nature of meat and food products:

1. Returns are not accepted once delivered.
2. Only complaints for damaged or incorrect products are considered.

Exceptions

1. Wrong item delivered
2. Product quality issues (verified)

Customers must raise a complaint within 24 hours with proof (photos/videos).

Vaahi Bazaar reserves the right to approve or reject return claims.

Cancellation Policy

Order Cancellation

1. Orders can be cancelled before dispatch.
2. Once the order is shipped, cancellation is not allowed.

Refund for Cancelled Orders

1. Eligible cancellations will receive a full refund.

Late Cancellation

1. If the order is already out for delivery, cancellation requests may be denied.

To cancel an order, use the app or contact support immediately.

Refund Policy

At Vaahi Bazaar, customer satisfaction is our priority.

Eligible Refund Cases

1. Damaged or spoiled products
2. Incorrect items delivered
3. Missing items in order

Refund Process

1. Customers must report issues within 24 hours of delivery.
2. Refunds will be processed within 5–7 business days.

Refund Mode

1. Refunds will be issued to the original payment method or wallet.

Non-Refundable Cases

1. Delay complaints without valid proof
2. Change of mind after delivery

For refund requests, contact sumender.j@gmail.com